Privacy Policy

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Last Updated: 3 September 2026

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At Rasta Rhino, we respect your privacy and are committed to protecting the personal information you provide to us.

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This Privacy Policy explains what information we may collect when you use the Rasta Rhino website, how we use that information, and the choices available to you.

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By using our website or contacting us about our products, you acknowledge that your information may be handled in accordance with this Privacy Policy.

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1. Information We Collect

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We may collect personal information that you choose to provide to us when you:

• Contact us through our website;

• Make an enquiry about a product;

• Request a quotation or invoice;

• Place an order;

• Provide delivery or contact information; or

• Communicate with us by email, telephone, or other available methods.

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The information we may collect can include:

• Your name;

• Email address;

• Telephone number;

• Delivery or collection information;

• Billing or invoicing information;

• Details relating to your enquiry or order; and

• Any other information you choose to provide to us.

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We only collect information that is reasonably necessary for us to communicate with you, process enquiries and orders, provide our products and services, and operate our business.

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2. How We Use Your Information

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We may use your personal information to:

• Respond to your enquiries;

• Provide product information and quotations;

• Prepare invoices and process orders;

• Arrange delivery or collection;

• Communicate with you about your order;

• Provide customer support;

• Resolve complaints or product-related issues;

• Maintain business and transaction records;

• Improve our website and services; and

• Comply with applicable legal and regulatory requirements.

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We may also use your information where necessary to protect our business, prevent fraud, or enforce our agreements and policies.

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3. Payments

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Rasta Rhino does not operate an online checkout or process payments directly through the website.

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When you decide to purchase a product, we will contact you and provide the relevant invoice and banking details.

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Payment is made directly using the banking information provided by Rasta Rhino.

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We do not request or collect your online banking password, PIN, or other banking login credentials.

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4. Delivery Information

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Where delivery is required, we may provide relevant customer and delivery information to our appointed courier or delivery service so that your order can be delivered.

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Our current courier service is The Courier Guys.

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Only information reasonably required to arrange and complete the delivery will be shared for this purpose.

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5. Website Analytics and Cookies

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We may use cookies and similar technologies to help us understand how visitors use our website and to improve the website experience.

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Our website may use services such as:

• Google Analytics; and

• Meta/Facebook Pixel.

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These services may collect information about how visitors interact with our website, including information about pages visited, interactions, devices, and general website usage.

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This information may be used to understand website traffic, improve our website, measure advertising performance, and provide more relevant marketing.

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Where required by applicable law, we will provide appropriate choices or controls regarding cookies and similar technologies.

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6. Information from Third Parties

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We may receive limited information from service providers that assist us in operating our website, communicating with customers, processing enquiries, analysing website activity, or providing delivery services.

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These third parties may only use information as necessary to provide their services to us or as otherwise permitted by applicable law.

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7. Sharing Your Information

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We do not sell or rent your personal information to third parties.

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We may share relevant information with trusted service providers where this is reasonably necessary to operate our business. These may include:

• Website and hosting service providers;

• Analytics and marketing service providers;

• Courier and delivery providers;

• Professional advisers; and

• Government, regulatory, or law-enforcement authorities where we are legally required to do so.

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We take reasonable steps to ensure that information shared with service providers is handled appropriately.

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8. Marketing Communications

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If you choose to receive marketing communications from Rasta Rhino, we may use your contact information to send you information about our products, services, promotions, or other relevant updates.

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You may request to stop receiving marketing communications from us at any time.

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We will respect reasonable requests to opt out of direct marketing communications.

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9. Protecting Your Information

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We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

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However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

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You should also take reasonable steps to protect your own information, including keeping your passwords and account information confidential where applicable.

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10. How Long We Keep Information

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We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

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We may also retain information for longer where required for legal, accounting, tax, dispute-resolution, or other legitimate business purposes.

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When information is no longer reasonably required, we will take appropriate steps to securely delete or dispose of it, subject to any legal requirements.

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11. Your Privacy Rights

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Depending on the applicable laws, you may have rights relating to the personal information we hold about you.

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These may include the right to:

• Ask what personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of information where legally permitted;

• Object to or restrict certain uses of your information; and

• Withdraw consent where processing is based on consent.

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Requests will be considered in accordance with applicable law.

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12. Third-Party Websites

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Our website may contain links to third-party websites or services.

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We are not responsible for the privacy practices, content, or security of third-party websites.

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We recommend reviewing the privacy policy of any third-party website before providing personal information.

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13. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

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The updated version will be published on this page with a revised "Last Updated" date.

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We encourage you to review this page periodically.

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14. Contact Us

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If you have any questions about this Privacy Policy or how we handle your personal information, please contact Rasta Rhino using the contact details provided on our website.

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We will make reasonable efforts to address your enquiry and assist you with any privacy-related concerns.

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This Privacy Policy forms part of the terms governing your use of the Rasta Rhino website.