Terms & Conditions
Last Updated: 3 September 2026
Welcome to Rasta Rhino.
These Terms & Conditions set out the terms that apply when you use the Rasta Rhino website, make an enquiry about our products, or purchase products from us.
By using our website or placing an order with Rasta Rhino, you agree to these Terms & Conditions.
Please read them carefully before making an enquiry or confirming a purchase.
1. About Rasta Rhino
Rasta Rhino provides information about our products through our website and other communication channels.
Our website is not an online shopping or checkout platform.
Customers interested in purchasing our products contact us directly. We then confirm the relevant product, pricing, availability, delivery arrangements, and other applicable details before an order is finalised.
2. Product Information
We aim to ensure that the information and images displayed on our website are accurate and up to date.
However:
-
Product colours and appearance may vary slightly depending on your device or screen;
-
Product images may be for illustrative purposes;
-
Product specifications may change where reasonably necessary; and
-
Availability may change without notice.
If you require confirmation of a particular product specification, measurement, colour, feature, or other detail, please contact us before placing your order.
3. Product Availability
Displaying a product on our website does not guarantee that the product is available for immediate purchase.
All orders are subject to availability and confirmation by Rasta Rhino.
If a product is unavailable, we will communicate this to you and, where appropriate, discuss available alternatives.
4. Enquiries and Orders
An enquiry submitted through our website does not automatically constitute an order.
Once you contact us, we may communicate with you to confirm:
-
Product requirements;
-
Availability;
-
Pricing;
-
Delivery or collection arrangements; and
-
Any other relevant order details.
An order will only be considered confirmed once the relevant details have been agreed between Rasta Rhino and the customer.
5. Pricing and Invoicing
Prices displayed on the website or communicated during an enquiry may be subject to change until an order is confirmed.
Once an order has been agreed, Rasta Rhino will provide the customer with an invoice setting out the applicable amount and relevant payment information.
Any applicable delivery charges or other agreed costs will be communicated to the customer before the order is finalised.
6. Payment
Rasta Rhino does not process payments through an online checkout on the website.
Payment instructions and banking details will be provided directly to the customer, normally together with the applicable invoice.
Customers should only make payment using banking details provided directly by Rasta Rhino through our agreed communication channels.
If you receive a request to change banking details or payment instructions, please contact Rasta Rhino directly to confirm the information before making payment.
7. Delivery and Collection
Where delivery is arranged, the applicable delivery arrangements will be communicated to the customer before the order is confirmed.
Our courier service may include The Courier Guys.
Delivery times are estimates unless a specific delivery date has been expressly agreed in writing.
Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order where required.
Where collection is agreed, the applicable collection arrangements will be communicated to the customer.
8. Ownership and Risk
Unless otherwise agreed in writing, responsibility for the product will pass to the customer in accordance with the applicable terms of the sale and delivery arrangement.
Customers should inspect products as soon as reasonably possible after receiving them and notify Rasta Rhino of any damage, defect, incorrect product, or other significant issue.
Please refer to our Returns Policy for further information about damaged, defective, or incorrectly supplied products.
9. Returns and Refunds
Returns, refunds, and exchanges are handled in accordance with our Returns Policy.
Customers should review the Returns Policy before making a purchase.
Nothing in these Terms & Conditions is intended to remove or limit any consumer rights that cannot legally be excluded.
10. Website Use
You agree to use the Rasta Rhino website for lawful purposes and in a manner that does not:
-
Damage or interfere with the operation of the website;
-
Attempt to gain unauthorised access to our systems;
-
Introduce malicious software or harmful material;
-
Copy or misuse website content without permission; or
-
Use the website for fraudulent or unlawful purposes.
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our website, business, customers, or other users.
11. Intellectual Property
Unless otherwise stated, the content on the Rasta Rhino website, including text, logos, graphics, photographs, product descriptions, designs, and other materials, belongs to Rasta Rhino or is used with permission.
You may view and use the website for personal or legitimate business enquiry purposes.
You may not reproduce, distribute, modify, publish, or commercially use our website content without our prior written permission, except where permitted by law.
12. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services.
These services may include website analytics, advertising platforms, payment-related services, delivery services, or other tools that help us operate our business.
Rasta Rhino is not responsible for the content, availability, security, or practices of third-party websites or services.
Your use of third-party services may also be subject to their own terms and policies.
13. Website Availability
We aim to keep the Rasta Rhino website available and operating correctly.
However, we cannot guarantee that the website will always be available, uninterrupted, or free from errors.
The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances outside our reasonable control.
14. Limitation of Liability
To the extent permitted by applicable law, Rasta Rhino will not be responsible for losses or damage arising from:
-
Your use of, or inability to use, the website;
-
Reliance on information provided on the website where that information was not intended as a specific product guarantee;
-
Delays caused by circumstances outside our reasonable control; or
-
The acts or omissions of third-party service providers.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including any rights or protections that cannot legally be excluded or limited.
15. Events Outside Our Control
Rasta Rhino will not be responsible for delays or failure to perform an obligation where this is caused by circumstances reasonably outside our control.
This may include events such as natural disasters, severe weather, transport disruptions, strikes, power or telecommunications failures, government action, or other unexpected events.
Where such an event affects an order, we will communicate with the customer and take reasonable steps to resolve the situation.
16. Privacy
Your use of the Rasta Rhino website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, or legal requirements.
The updated version will be published on this page with a revised "Last Updated" date.
The Terms & Conditions that apply to a particular purchase will be those agreed or applicable at the time the order is confirmed, subject to any changes required by law.
18. Governing Law
These Terms & Conditions are governed by the laws applicable to Rasta Rhino and its business operations.
Any dispute arising from the use of our website or the purchase of our products will be dealt with in accordance with applicable law.
19. Contact Us
If you have any questions about these Terms & Conditions, our products, or an existing order, please contact Rasta Rhino using the contact details provided on our website.
We are committed to communicating clearly with our customers and resolving questions or concerns as fairly and reasonably as possible.
These Terms & Conditions form part of the terms governing your use of the Rasta Rhino website and your purchase of products from us.